Customer Support

Hours of operation are Monday thru Friday 9:00am to 6:00pm Pacific Time and our after hours sales team is open Monday thru Friday 6:00pm to 10:30pm and Saturday and Sunday from 10:00 to 6:00 Pacific Time.   The best way to get in touch with us during business and non-business hours is via email at info@SolarChargeNow.com

Billing Information

Billing Address (Name, Address, Phone Number, and e-mail)
Shipping address (Name, Address, Phone Number, and e-mail)
Billing Information (Name on Card, Card Number, Card Type, and Expiration Date)

This information is used ONLY for the purpose of processing your order.  The shipping address is required in order to ship your order; the e-mail address is used to send your receipt and tracking information; the  billing address is needed to verify the identity of the cardholder; and the phone number is necessary so that we can      call you if there's a problem with your order.

Forms of Payment

For online orders via our shopping cart we accept Visa, Mastercard, American Express and Discover.  We also accept checks and money orders.  Mail your check or money order along with a detailed letter listing the items you would like and the shipping destination. 

Warranties

The warranty period of all the products we sell is stated in the product description.
Brand New Items:  All brand new items come with at least a 90 day manufacturer's warranty.

Order Processing

All orders are processed and shipped within 1-3 business days.  In case the product you selected is on backorder, you will receive immediate notification and be given the choice to remain on backorder, substitute the backordered item for another item or cancel the order.  All orders go through an address verification system in order to protect our customers and the company against fraud.  Therefore, we reserve the right to cancel any orders that are suspected of being under fraudulent activity.

Security

Our website is not only designed to make your shopping experience easy, quick and enjoyable, but also secure.  Protected by Network Solution's 128-bit secure server certificate, none of our customers' information is released and is all confidential.  We DO NOT sell any of  our customers' information.